Willy Vegas
New Member
Hi Everyone, I'm not sure if I can do this on the forum but here you go.
Carter Power Sports Complaint, Las Vegas, NV
I took my motorcycle to Carter Power Sports, 6275 S. Decatur Blvd., Las Vegas, NV 89118 for a valve adjustment. A week later when I picked up the bike it sounded the same. Eric the service writer and James, the service manager, told me it checked out fine and was within spec. Being a 49 year pilot and mechanic, when I got the bike home I took the fairings off and checked, the engine was not worked on or opened in any way. The mechanic, David Crandall lied, Eric Robinson lied and James lied. They charged me $337 for absolutely nothing.
I called the General manager, Robin and explained the situation. She told me to bring the bike back and they would make it right. Nearly two weeks later I called for an update and Eric told me they had adjusted the valves and were waiting on a valve cover gasket. Another week passed so I drove down and demanded that I see the bike. OMG, the engine was open, the valve cover was upside down and had sand in it. The workstation was beside where they work on Razors and other dirt machines. I lost it and asked what the F#@k they thought they were doing and that the engine has been open to dirt for two weeks. Eric said no they just opened it. What a liar, he obviously forgot about our previous phone conversation. I then went to James the Service manager and he backed up Eric. I screamed in his face “Stop F#@king lying, and he asked me to leave the dealership. I did. When I talked to Robin later in the day, she backed up her team of liars and said they re assembled the bike and would deliver it to me because she didn’t want me on the property. I immediately changed the oil and filters although, I expect the engine life will be reduced considerably. And the valves are still loud.
Over the years I have purchased 4 new motorcycles, a Kawasaki side by side and a trailer from them and they screwed me and treated me like an idiot. They screwed the wrong guy.
Carter Power Sports Complaint, Las Vegas, NV
I took my motorcycle to Carter Power Sports, 6275 S. Decatur Blvd., Las Vegas, NV 89118 for a valve adjustment. A week later when I picked up the bike it sounded the same. Eric the service writer and James, the service manager, told me it checked out fine and was within spec. Being a 49 year pilot and mechanic, when I got the bike home I took the fairings off and checked, the engine was not worked on or opened in any way. The mechanic, David Crandall lied, Eric Robinson lied and James lied. They charged me $337 for absolutely nothing.
I called the General manager, Robin and explained the situation. She told me to bring the bike back and they would make it right. Nearly two weeks later I called for an update and Eric told me they had adjusted the valves and were waiting on a valve cover gasket. Another week passed so I drove down and demanded that I see the bike. OMG, the engine was open, the valve cover was upside down and had sand in it. The workstation was beside where they work on Razors and other dirt machines. I lost it and asked what the F#@k they thought they were doing and that the engine has been open to dirt for two weeks. Eric said no they just opened it. What a liar, he obviously forgot about our previous phone conversation. I then went to James the Service manager and he backed up Eric. I screamed in his face “Stop F#@king lying, and he asked me to leave the dealership. I did. When I talked to Robin later in the day, she backed up her team of liars and said they re assembled the bike and would deliver it to me because she didn’t want me on the property. I immediately changed the oil and filters although, I expect the engine life will be reduced considerably. And the valves are still loud.
Over the years I have purchased 4 new motorcycles, a Kawasaki side by side and a trailer from them and they screwed me and treated me like an idiot. They screwed the wrong guy.
